I ordered mattress on May 27th. It is July 10th, 2021 and I still don’t have it. All their response emails are the same. They blame Fed Ex for delays. Fed Ex was not happy to hear that Dream Cloud was blaming them. According to Dream Clouds emails to me. My mattress has been sitting in warehouse...
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I received my platform face bed and was holding it in the garage to receive my mattress which took almost a month. When I got ready to put it together the base was damaged multiple times so I sent pictures on Monday and I was told I would receive tracking information shortly it couldve been Tuesday but...
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I ordered my platform base on 23 May and had it within just a few days. It was stored in my garage waiting my mattress which took almost a month to get. Took the base inside and unpacked it. There was multiple damage to the base, only one leg in the box, and no packing material whatsoever....
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I have been corresponding with one of your customer service people. I am not upset, just trying to resolve my issue. Mattress is causing back problems. You sent me a 2 inch firm topper and that is not helping. Just need to resolve this problem User’s recommendation: Great mattress. Just not working for me.
