I’ve been a customer for 5 years now. I’m legally blind and on disability. I had an issue paying my bill in October, and for the first time in my life, I had a utility get cut off. How embarrassing it was for me to have to find a $200 loan to get my gas cut back...
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I need my power back on please it’s very cold and I already paid my bill
I made a payment on 11/131**** towards my electric bill through the automatic pmt system. The system charged me $15.00 instead of the correct amount. I have been transferred 3 times from Va Dominion to the automatic system and spoke to Gaya at the automatic system the 3rd time who placed me on hold and the phone...
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I was trying to get service turned back on after my renter moved out.They first told me I did not have to be present, they said technician could turn it on from outside. I went out of town and when I got back gas was not on. I called them back and they said a technician WOULD...
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My complaint serves the purpose of calling attention to inconsistencies in Dominion’s customer service, policies, and billing practices. Dominion Energy sent me a power bill on 9/19/19 for what I believed was an incorrect amount. I called customer service on Friday 9/20/19 and a customer service rep agreed there was an error and put the account into...
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