Second time our Joules bed has been replaced, now faulty again . Offered a refund, but have been told by the store manager in Exeter that due to him giving us good will for previous faulty products we purchased with them he was taking £400 of the £1109 we are entitled too . Not pleased, sat in...
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Quick Loss of Customers
I have been a Viasat customer for 2 years, now I am in a situation where I can't pay the required amount for a gold package + a second decoder. I called Viasat customer service and they simply say, "We can't help you because nothing can change in your case! If you want to cancel our services, you have to pay a penalty!" Then what about a company that can't do a bit to meet its customers and understand the current situation. I don't think I'm the only one who can't pay anything right now! It's sad that there are entrepreneurs who don't care about customer retention...
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