Started on 9/10/20 First 10 days went well I was pleased. Time to start 2nd 10 days. After 2 sensors and not able to get things right I called my provider. Spent about 2hrs with customer service still I could not resolve the issue. After 10 days I tried again, worked for about 6 days then my...
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Dexcom wants me to use my 1 month supplies completely before they will order my next month of supplies. They do not want you to order before the 30 days are up. When I do order they check my benefits on the computer and then say they must be checked manually. I have been with Dexcom for...
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My G6 sensors and transmitter supplies was delayed by 6 weeks due to the incompetency and neglects from DexCom Customers service department. DexCom’s employees had no knowledge of the insurance company policy and kept giving me false and inconsistent information. I changed my insurance company Sept 2020, and when I called DexCom to reorder on 09/14, I...
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Representative was nice and recommended rebooting my phone. Thes solved my problem.
My problem is the cost of your products. I used the dexcom 6 since it came out and seen improvements in my diabetes. With my insurance at the time, the supplies were covered under my prescription plan. With the new job and new insurance, the supplies are covered under the durable medical supplies section. With this coverage,...
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