More Contact Info

Toll-Free Number:

(800) 433-9258

Customer Service:

Stanley Tools

(877) 571-2391

California Privacy Request:

(888) 997-6648

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Other Info

Other Info (opening hours):

Stanley Black & Decker, Inc.

1000 Stanley Drive

New Britain, CT 06053

Company Address

DEWALT Industrial Tool Co

701 E. Joppa Road

Towson,

United States

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Complaints & Reviews — DeWalt

23 May, 2021

Never received products ordered

I ordered power tools from your sight on may 2nd 2021 and have not received them as of may 23 2020. I have sent several emails and have gotten no response

Equipment

22 May, 2021

Broken drill

My boyfriend bought a broken drill from Lowes and was wanting to know about a replacement. Would he be able to exchange it at Lowes or would he have to go through dewalt?

Equipment

14 May, 2021

Tool missing for 4 pack bag.

Received 18 volt 4 pack tool combo DCK 425C years ago as a gift never opened the box. Today I opened it to hang tools up and it is missing the compact drill. 18 v has been discontinued. I dont have receipt from years ago as it was given to me as a gift and it been... Read more➤

Equipment

9 May, 2021

Still no contact back no regard for their customers in services nor manners

No contact since January regarding my warranties on big tool purchase via call emails online portal.wheres the service and manners regarding customers relations in which obviously comes with premium tools company is a joke.told by supplier to register and extend my warranty but tried registering tools and don’t register and was only the one tool it was... Read more➤

Equipment

6 May, 2021

Saw came back from repair shop and had not been fixed.

My new 12-inch DeWalt miterbox saw just came back from DeWalts Service Center in Charlotte, NC, after months of it being useless to me because it was out of order. The long delay was due to DeWalts poor customer service, and being at two of their repair centers. Well, after running it five minutes, the exact thing... Read more➤

Equipment

Most Reviewed

15 Mar, 2021

"I gave them a $26,000 Check on Friday afternoon. Afterwards I felt that it’s probably a scam and went to Chase Bank to open the bank with Chip one of their managers. I also worked with Leigh Ann who"