Complaints & Reviews — Debenhams

Fraud, poor service.

Before Christmas, December 16, I handed over a packet to Pty. “DPD Australia” Pickup point at Kurbada Street 8, Brisbane. According to the information available on the website, the package had to be delivered to the addressee in Germany within 3-5 working days. For the shipment I had prepaid and paid the parcel at the pickup point by presenting a 2d barcode. The package was accepted, the 2d code was scanned and the next day, trying to track the package, it turned out that the package had been received from the pickup point. When we entered the search box a week later, I did not see any movement, that the package would even be on the way. 12/22/2020 I wrote an e-mail to [hide] @dpd.org to find out where the packet is, mentioning all the necessary information. I received an automatic reply to the email that was sent within 2 business days. I have not received an answer to date. I have called the info phone at least 5 times. In each case, he requests the same information, claims to be under investigation and promises to communicate and provide information during the working day on which the call is made. Of course, I have never received an answer. The last time I called was on 23. 01. 2019. , once again provide information about the shipment, I ask if this company has a system to ignore customers against whom it has not fulfilled its obligations, but has received payment for the service, and has lost the shipment. A company representative apologized and promised to definitely contact and provide information about the shipment during the day. They, of course, once again turned out to be a lie. in which I call. Of course, I have never received an answer. The last time I called was on 23. 01. 2019. , once again provide information about the shipment, I ask if this company has a system to ignore customers against whom it has not fulfilled its obligations, but has received payment for the service, and has lost the shipment. A company representative apologized and promised to definitely contact and provide information about the shipment during the day. They, of course, once again turned out to be a lie. in which I call. Of course, I have never received an answer. The last time I called was on 23. 01. 2019. , once again provide information about the shipment, I ask if this company has a system to ignore customers against whom it has not fulfilled its obligations, but has received payment for the service, and has lost the shipment. A company representative apologized and promised to definitely contact and provide information about the shipment during the day. They, of course, once again turned out to be a lie. A company representative apologized and promised to definitely contact and provide information about the shipment during the day. They, of course, once again turned out to be a lie. A company representative apologized and promised to definitely contact and provide information about the shipment during the day. They, of course, once again turned out to be a lie. What is not central to this story is that the company lacked the skill to provide the service for which it was paid and which it undertook to provide, even though it called itself supply experts. In my opinion, the most important thing is that when Pty. “Dpd Australia” has not fulfilled its obligations, the shipment is lost, it simply ignores the customer and rolls on without showing the slightest interest in what happened. I would like to draw your attention to the fact that both the e-mail and the phone number provided on the website are not intended for solving customer problems, so when choosing a courier, I do not recommend choosing Pty. "Dpd Australia", because if it happens with your shipment, p>