More Contact Info

Customer Service:

+86 213 210 4669

Customer Service:

+86 213 210 4669

Other Info

Other Info (opening hours):

Locations:

United States

Suite 10088,

261 Madison Ave,

New York

Hong Kong

Paul Y Centre,

51 Hung To Road,

Kwun Tong, Kowloon,

Hong Kong,

Hong Kong 999077

Company Address

Trip.com Travel Singapore Pte. Ltd.

1 Harbourfront Avenue #03-12/13 Keppel Bay Tower

Singapore,

Singapore

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Complaints & Reviews — Ctrip

22 Apr, 2018

2nd time being scammed by Ctrip!

Now you may wonder how I can be that foolish to ever book another flight ticket with Ctrip again after the first scam. Well it’s because I always book my flights way in advance. The first incident was when i put a departure date, the ticket reflected another. This time, i chose Lucknow -SG route, the ticket... Read more➤

Travel Agencies

12 Mar, 2018

Beware: “Pay at hotel” means you pay twice!

Used the app and booked a hotel for the first time. “Pay at hotel” means you pay to ctrip the full amount and then you need to pay again at the hotel the full amount and then your money is refunded after your holiday or checking out. If you are in China and used…

Travel Agencies

12 Jan, 2018

Do not use they ignore EU law.

This company do not act within EU on refunds. Do not use them they are based in China.

Travel Agencies

7 Jan, 2018

No concept of refund

I just recently tried to book a flight with them and their site hung. I then book the tix with a different site. After that they still charged me with the tix with hung transactions – no confirmation, no email. The worse part was yet to come. They refuse to refund….

Travel Agencies