There are no repair services in my area so Sears is coming on Aug 24th. I had to pay my $125.00 deductible before they even come to my house. W t h. User’s recommendation: DO NOT BUY A WARRANTY WITH CROSS COUNTRY.
Update by user Jan 11, 2021 Within about a week after I posted here, I received an email from Cross Country/Cinch/Sears (whoever the heck they are) offering me a buy-out that was insulting, or a replacement. I accepted the replacement not realizing it was going to be a much lessor model than mine…
I own a double oven range. I have been unable to use it and have called multiple times only to be told I need parts that are back ordered. So far they have ordered 3 parts – 2 back ordered. The agents I call (who can barely understand me) have set me up for services on microwaves...
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First they were Sears but after they went bankrupt their named was changed to CCHS but theit contracts were just as worthless. CCHS must be going bankrupt too as they have changed their name to Cinch. Great formula. Don’t pay on your claims, change your name, don’t pay…
Update by user Sep 09, 2020 Once we asked our bank to stop payment, for the reoccurring monthly payment the calls, emails and phone calls, to re-instate our plan started. We will no longer use Sears/Cinch for our home maintenance plan, mostly due to their complete lack of customer service and consumer care. What’s odd here is...
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