Update by user Sep 09, 2020 Once we asked our bank to stop payment, for the reoccurring monthly payment the calls, emails and phone calls, to re-instate our plan started. We will no longer use Sears/Cinch for our home maintenance plan, mostly due to their complete lack of customer service and consumer care. What's odd here is the simple fact our plan called for two, biannual service calls which we had been doing since 2016 yet this last summer visit was not reimbursed. Their reasoning for not paying us back this time was we didn't call to get a pre-authorization, even though we had been doing the same thing since 2016. When our 5 ton heat pump went out in 2016 we submitted a work order but the old unit could not be repaired so they offered us $1500 to replace on a 6K unit. After hours and days of fighting with their customer service they finally paid out 3K for a new 6K unit. It was like moving heaven & earth to get them to honor their contract but they finally did, even going so far as to assign a person to handle our account for all future claims. So, each season we would call the HVAC company, who originally installed the unit to come out and service it. The reason we had to do all of the leg work is frustrating because no one in this area will work with this 1 star rated company as they refuse to pay their bills after service is completed. We would pay the $100 service call out of pocket, send the invoice of service to Cheryl and she would direct payable's to pay us back. No issues until Cinch bought Sears out and then they claim we had to call for pre-authorization. Of course this was after we had paid the HVAC company, as we always did in the past. Bottom line; we are out our service fee and Cinch is out a customer, who paid with an automatic bank withdraw each and every month. We went with Choice this time. They are getting good reviews on-line and they have promised they have many vendors in our area who will work with us, to keep our home in tip top shape. A claim Cinch can not make. Original review posted by user Aug 10, 2020 CCHS started as Sears. Sears went bankrupt, along with the any responsibility to work with customers of their plans. CCHS changed their name to Cinch which made the customers of the previous plans left out in the the cold. CCHS was paying for two preventive service calls but now that they are Cinch they refuse to reimburse for the cost of the call. Good luck to you if you get suckered into a plan from Cinch as they are just as bankrupt as the two previous plans. User's recommendation: Stay clear, stay very clear of buying a plan from CCHS.