I own a double oven range. I have been unable to use it and have called multiple times only to be told I need parts that are back ordered. So far they have ordered 3 parts - 2 back ordered. The agents I call (who can barely understand me) have set me up for services on microwaves that I never had an issue with and I still have no working oven. Your warranty says if you can't fix it, you will replace it. You took my deductible with no problem but here I am almost two months later with no fixed ovens. I can't use them. How am I supposed to cook? My next step if BBB if you do not resolve this immediately. User's recommendation: They said the parts were back ordered dident give me a date said I would just have to wait for the part.