There is an increased charge for department calls
My 88-year-old mother is being treated in the surgery department. The condition is severe due to both age and illness. Due to quarantine, no visits are possible. It is also not possible to have a face-to-face meeting with the medical staff. So any information about the patient's condition is available only by phone. You have to call the department several times a day. And every such call comes at a higher cost! I am a bee customer and before each such call I receive information that my operator charges for this call. When calling the bee customer service operator, it is explained that it is the fault of Devonport Hospital.
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