BEWARE! Do not trust buying from compressionsale.com !! They do not honor the claims on their website: “purchase guarantee”, “180 day returns”, “10% price matching”. They do not allow a return without many charges and conditions. SAI Brands, the manufacturer of the Truform compression stockings which we purchased from compressionsale.com, agreed with our return of the wrong...
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After repeated correspondence with customer service rep. I got no where. They sent the wrong product to begin with, it was inferior. As I attempted to lace the brace up the eyelids pulled out. They wanted me to pay return shipping on a product I didn’t even order. The accused me of distorting it just by lacing...
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I called them first. She was screaming at me and gave me an email address that wasn’t valid. You sent me one that was valid. I have been in contact with them almost all day yesterday. They not only sent me the wrong product but it’s inferior and fell apart as I was lacing it up, I...
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I had ordered a FL40-4111SSTD McDavid Ankle Guard With Plastic inserts and they sent me a Canvas Ankle Splint with Metal inserts. As I was lacing this up the eyelids fell out. When I called customer service for a return # she accused me of pulling the eyelids out I hadn’t even put it on yet. Needless...
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Order # 1082609 placed on Nov 6th and not received until Nov 16th Patrick [censored]an First of all, I tried to get a call back from customer service on 11/14 to find out when my order was going to ship after not getting a return call the next day 11/15 I had to call Sales to get...
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Poor service
After more than a week of waiting for a package from an online store with a five-day delivery, I contacted iExpress to find out where my sachet. It turns out that the packet is in stock and has inaccurate information, so she is standing there. It can happen in any way, I will update the information and deliver the Sola package the next day. The next day I get a message from iExpress that I need to clarify the recipient's information, I do it again and I get a message that the package will be delivered tomorrow t. I today. I did not receive an sms and wrote a iExpress or I could specify the time of receipt to which I received a reply that another technical problem has occurred, the package is in stock and will be delivered to me tomorrow. I fully understand that it is crazy time for deliveries, but then do not promise customers what you will not be able to fulfill afterwards! Now I wonder if tomorrow I should write my recipient's information early in the morning and remind me to pick up my package as well.
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