1 Jan, 2018 → by ClaimboUser465741
compression stockings no rma
1
Order # 1082609 placed on Nov 6th and not received until Nov 16th Patrick [censored]an First of all, I tried to get a call back from customer service on 11/14 to find out when my order was going to ship after not getting a return call the next day 11/15 I had to call Sales to get an answer who told me the were shipped. They arrived on 11/16. After opening and seeing that would not work for my wife WITHOUT trying them on I followed their instructions on their return policy and requested an RMA on the same day the shipment arrived 11/16 only to get a rejection saying the order was beyond the 30 day limit which obviously was wrong (ordered on 11/6 and only received on 11/16. Having tried once to get someone from customer service to return my call, as previously never happened, I then left a message at the sales department, again no return call. Now it late on Friday 11/16 I decided to start calling first thing Monday 11/19, SIX calls latter, 2 to each Customer Service, Sales and the Retuns department, you guessed it; 3 PM and still no return call. If no return call tomorrow 11/20 they will be sent back with a copy of this Complaint and a note I expect a full credit INCLUDING original shipping charge. In the mean time I will be notifying my American Express to not pay the charges from Compression Sales This company will no only never get a recommendation from me but I will go out of my way to let family and friends not to buy or recommend them to their friend and their families Patrick [censored]an Woodstock, GA