Customer service / attitude
I have received information about DNB banka's attitude towards customers. He was so eager and even puzzled.. so no other credit institution had dealt with me. DNB banka had taken a cash loan for wedding expenses. After the weddings I remained in a position and of course that over time pregnant women go by decree and for some time there is no regular income. Therefore, I informed the bank about this situation in time. We come to the fact that this loan will be temporarily frozen and then x months will start to pay again. My employee Vivita Kalniete served me. When writing the application to me, the employee said that everything will be fine and will inform me. After some time, this employee calls me and informs me that the bank has not taken my application into account and I still have to pay. Of course, that I once again wrote to the employee that it is not possible to make payments, that at present the consumer only from the man's salary + yet the rest of the bills must be paid, especially A child to school and I also stand with extra expenses. However, I write to the employee that I will make a contribution of 200 dollars per month. So did I. To my great surprise one day I received an SMS from Lindorff inviting you to contact them. At the beginning I can't understand what and what.. Call and I am informed that it is related to DNB banka.. At the moment I had tears and I had not even come to the date by which DNB banka had to payment (I had already paid USD 200) I was talking to a Lindorff employee and crying. I can't believethat DNB banka, even in no way, warns the customer for recovery - no e-mail from the bank, no call, absolutely nothing. Crying and not being able to calm down. I wrote a letter to Vivita Kalniete about this incident and outrage, to which she replied that she did not know anything. how about attitude. I felt so humiliated that I would have run away from paying, but it wasn't me who took the initiative and went to the bank. Quoted from Kalniete's letter '' Thank you for the letter, because otherwise you would not have known about this situation. When you are informed on 31.07.2020 about the possibility to pay USD 200, I will clarify the situation and after receiving confirmation that the previously made decision is valid, I inform you that it is still possible. Enforceable.Unfortunately, there has been a misunderstanding, which has led to very unfavorable consequences, as, in parallel with the suspension process, the selection of credits that are not due for late payment is automatically selected. also your delay was selected along with others. This situation is not commonplace and a letter is currently being prepared agreeing to withdraw the case referred to Lindorff. he told me on August 20 (2020) I have not been informed about the progress of the case and nothing has been written to me. Here's what I have experienced with DNB Bank.
Read more...
