On July 20 2020, I have requested a refund from Caribbean Airline. I received a confirmation email saying it has gone to process and, that process will take 45 days or a little longer because of the high volume of refunds requested. It has been almost 1 year and I’m still waiting for a refund. I have...
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I recently got back from a trip on June 17, 2021 using Caribbean Airlines expecting my suitcases to come back with me but my suitcases didn’t make it on the flight along with many other people. I had to wait 2 full nights for my suitcases to arrive in NY from Guyana on June 19, 2021. Caribbean...
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Good afternoon, I would like to get feedback on the process for acquiring a travel voucher for two tickets purchased last year for my son and I to travel to Trinidad in April 2020 to participate in a junior tennis tournament. I went to the V.C. Bird Int’l Airport today and enquired on the process and was...
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On Wednesday June 17th, 2020 I purchased a one-way ticket from POS Trinidad to YYZ Toronto departing July 18th, 2020. The flight was cancelled due to COVID-19, however I was not informed of the cancellation. I contacted Caribbean Airlines after hearing from a fellow passenger on the flight that there would be a flight on morning of...
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This is a follow up with respect to the above=mentioned claim. Could you please inform me of the status since it’s now pending for over 90 days and I haven’t heard anything. I received an email dated 09/04/2021 where I was informed that my request have been initiated. this was sent by Ms. Leanna Balkaran-Parmashwar, Customer Experience...
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Defective Item
I ordered an expensive Lego collection item. I received a damaged product, which was offered for repair! The product packaging looks like it was opened, although there are special sealing marks with the number! On one side, it was torn off with all the packaging. ON BOTH BOXES! What are they going to repair - a cardboard box? They invite you to pack the product before sending, but they have packed the expensive product only in cling film! In addition, another product of the collection! At the very least, it should have been packed in a cardboard box, not to mention that the product should be handled accurately. Usually, if the product has a damaged package, it is shown in the product description in bold and the product is sold at a discount! But nowhere in the product description is it mentioned that the product has damaged packaging! The main packaging! What in this case is the face of the product! And this product is a gift for a very important person. What is now offered to do - glue, paint? You can't exchange it and it can't, because the store doesn't have savings and they have sold the last product! The damaged product has never been received from abroad - neither the packaging nor the product! They take care of their reputation, as well as their customers, unlike this store - 110.shop! They just make fun of people and they don't care about anything but everything! Disgusting customer!
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