i PURCHASED A TESORO NEO X2 EARLY JUNE @ SUN/SKI SPORTS STORE#7 IN GAITHERSBURG, MD.THE CONTACT NAMES I DELT WITH WERE SHAWN AND MIKE. THEY SOLD ME A BIKE THAT DOES NOT FIT AND ARE DOING EVERYTHING IN THEIR POWERES TO NOT TAKE THE 4100.00 BIKE BACK. OR GET ME AN LARGER…
Shame you don’t give customers the opportunity to email you direct. Retailers don’t necessarily have all the answers and your FAQ’s don’t cover queries relating to the website. Without explanation, there are two identical pictures of Moterra Neo carbon 3+ next to each other (one says “new”?) – but there is NO specification list shown for either...
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A few days ago I bought a new Cannondale bike that had a perforated rear tire and the bicycle inner tube is the wrong size. I had to repair the tire to test the bike. User’s recommendation: Quality control must be thorough.
I have owned three Cannondale road bikes. The first two : ~1990 and 2001 were dependable and needed little tuning and repair. They were :bulletproof”. The one I own now is a carbon fiber Synapse Shimano 105 – 2 to 11, It has been a problem from the start. It’s like owning a MG: needs constant tinkering!...
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I tried to reach customer service by phone and tired of waiting for someone to answer. The reason for my call was to express my dissatisfaction with my Synapse I purchased five years ago. The 105 Shimano – 2 rings to 11 gears – has been like owning a British sports car i.e. a maintenance headache to...
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