I have experienced on a number of occasions small holes in Kent cigarettes purchased from different retail outlets in South Africa as well as Pall Mall cigarettes purchased when i was in Mozambique and this renders the cigarette unable to be smoked. At the exorbitant prices we smokers do have to pay, BAT or R.J Reynolds should...
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During the last month maybe 6weeks I have found about 7 cigarettes which don’t have a switch in the filter to press can you please follow up on this. This is very disturbing for the client when this happens and you have to waste these cigarettes Most these packets were purchased at shoprite and the Spar in...
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I opened a brand new carton of B&H Red yesterday and opened the first packet. After smoking a couple of the cigarettes, I notices holes in 3 of the cigarettes. Upon closer inspection and breaking open the cigarettes, I found a small worm inside one of the cigarettes. I am not sure if there are more inside...
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Service
Hello. Wanting to express their dislike of customer service dobele the so-called branch where there is always not only long queues, but also an employee who performs his work carelessly, we do not explain anything and send to the Cincinatti branch, e.g. We want to know if the account is still blocked and other information related to unlocking the account. Can't such information be provided by dobele.? More about Cincinatti branch. I'm already trying to unlock the account from the beginning of January, but it's already March and nothing. From the beginning we had to pay the debt for the fact that the account was not used, we make a good payment of 39 dollars, we expect to be told in 10 days, than, blocked. Then we go to the branch, we have to write an application, well we did it. It took another 10 days, nothing. Well, as usual to Cincinatti, it turns out that you still have to pay 21 dollars for unlocking. We were in the middle of March, so it turned out that a misspelled application for unblocking, we do not specify the account number. Well, that dictated that we write. The only thing I can not understand is why I could not say it all in one day?
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