I load my mobile number using bdo online banking it says that unsuccessful but its already deducted to my account. Will you please refund my money. This is the last time that I will use this service of yours. Wala ngang service charge, di naman nakakarating yung load na kailangang kailangan. Tanggalin nyo nalang yung service nyo...
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I happened to do prepaid load of 250 and 40 peso via bdo online and it says it’s delayed/unsuccessful but it already deducted my money from my savings account. That was on April 15, 2021. Then on Apr. 16, I tried to do prepaid load again through bdo online and it was successful. Is there any way...
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Good day ma’am/sir. I attempted reload 500php to my prepaid mobile number [protected] using my BDO app in April 15, 2021 at around noon time. Though it was unsuccessful, I still got a deduction of 500php. Please help. Thank you, Gab
Nagload ako kahapon ng 250 unsuccessful ung load wait for 1 hr daw pero hanggang ngayon wala pa rin. Maibabalik nyo pa ba yun? Sana maayos nyo pati ni rin customer service nyo. Nawalan ma rin pala ako ng 600 pesos sa inyo ng di ko alam. Ang ginawa nyo lang ay pagpasapasahan ako. Customer service to...
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I bought a load worth 100 at first, it was charged yet I didn’t received anything so I bought again and again I received nothing. Fix this issue. I waited for 1 hour already and still nothing has changed. My balance was charged without receiving what I purchase, BDO do better, only if you can, I doubt.
Termination
I'm having trouble terminating the contract with a bit. The contract is for a brother who is in a serious situation in the hospital, with whom it is not possible to contact, so it is not possible to get his signature on the application, and there are strict restrictions now during covid distribution! I called the operator, I explain there is legislation that provides for the procedure for termination of the contract, a signature is required, things must be settled through a notary. Brother made regular payments, or really in such a situation the bee can not face and terminate the contract, I sent to the bee info e-mail application, no answer yet. The operator also told me that after a month (the number is currently blocked), if the number is not used, it will be unlocked. Of course, I can pay for it a month to be, if the bee is already so poor. But,whatever its legislation, I think it should be treated differently from a human point of view, and that such difficult life situations should be dealt with, rather than being sent to a notary.
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