More Contact Info

Toll-Free Number:

(888) 929-7849

Customer Service:

Outside US and Canada

(925) 357-4228

Other Info

Other Info (opening hours):

Hours:

Monday – Friday: 8:00 AM – 10:00 PM (CST)

Saturday – Sunday: 12:00 PM – 8:00 PM (CST)

Locations:

Charlotte (Carbonhouse)

5727 Westpark Drive

Charlotte, NC 28217

Cleveland

707 Huron Rd. East

Cleveland, OH 44115

Dallas

18583 Dallas Pkwy, Suite 150

Dallas, TX 75287

Denver

1925 Blake Street

Suite 201

Denver, CO 80202

Sweden

Idrottsvägen, Rosvalla Event Center

611 62 Nyköping, Sweden

Cottons Centre, 7th Floor West

47-49 Tooley Street

London, SE1 2QN

Company Address

AXS Group LLC

425 W. 11th St., Suite 100

Los Angeles,

United States

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Complaints & Reviews — Axs

19 Aug, 2021

I’ve never gotten a call back about my tickets.

I sold my tickets weeks ago and havent gotten a refund. Ive called many times and still nothing. Worst service ive ever experienced in my life. never ever again will I buy from this company. terrible

Tickets

19 Aug, 2021

Refund Requested and I was given runaround and ignored.

See initials complaint. I have been ignored, lied to and given the run around for 12 days straight .

Tickets

17 Aug, 2021

A question about COVID 19

No ever answered my call nor a call back. I wanted to ask about the covid result that i will be getting a day sooner then 72 hours and wanted to know if that would be valid to enter the concert.

Tickets

14 Aug, 2021

Money won’t transfer to my bank

I tried to transfer money to my bank account and it keeps staying in my axs account any help would be appreciated

Tickets

12 Aug, 2021

Didn’t receive tix. Wrong email

I’ve repeatedly attempted to receive my tickets by contacting the ticket seller. They apparently have no phone number and their messaging service isn’t working. I’m out $150 and am trying to get it covered by my credit card company. I wasn’t able to get concert tix. I hate this company for ignoring me and my problem. I... Read more ➤

Tickets