incompetence
Hello, I haven't been able to write for a long time, but I want others to know what the situation might be. I took a phone worth 130 dollars from Telstra + insured it. After half a year, the phone fell and the screen cracked. I take it to the tele Telstra center to send it for repair. They sent to MTTC. I was asked to pay an extra 30 dollars for the repairs, even though I had insurance. I got to the hospital and to my place IT AS A REPAIRED phone was taken by my mother. On arrival at the hospital, I opened the package and SURPRISE. The screen has been replaced, but there is a crack across the screen, so I can't perform any functions. I asked my mother if the Telstra EMPLOYEE CHECKED THE PRODUCT BEFORE THE RETURN? She replied that no. He was tossed on the table box and did not even have to sign to receive the goods. When I left the hospital, I went straight to the employee and showed me the phone. She reluctantly replies that nothing can be done there because it has not been checked before removal. BUT DID IT NOT HAVE TO DO IT BEFORE MEETING THE CUSTOMER?.. She asked herself which of them was, I said I don't know because my mother took it out. I quickly looked around, blushed and said that if I wanted to fix the phone, I would have to PAY 30 dollars again. I did not give because I do not have such money. So I pay for an unusable phone. I have spent 27 dollars for insurance + 30 for repairs + 130 for a non-existent phone. Please tell me what to do in this case?
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