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I did NOT contract any service with this company. First, a guy (on a hoverboard) came to my house offering their services, so I was asked for $10.00 to give them a try only for that day, that was it! I never signed a contract, and I didn’t give my personal information either, but my phone number,...
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I was told that my service would be from 8 am – 10am today. However, no one showed. When I called, Zach told me that he would reschedule from 1-5. I said, I need to be here when they come. You already told me that they would be here 8-10 so I scheduled my day around that...
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I hired Aptive Environmental to spray my exterior of my home. My reason for hiring this company was due to their highly promoted use of pet &;;;;;;;;;;;;;;;;;;; plant safe chemicals. A Aptive tech arrived at my home and met my beloved dogs. I questioned the tech once again as to the safety of the chemicals they used....
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I would like to suspend indefinitely all future services, however, I cannot get a response from Aptive Environmental.
Homeowner Beware! Aptive Environmental schedules extra services outside the quarterly services and CHARGES the customer for those. Not only that, but they confirmed the extra service was a mistake and promptly charged for it the same day even after I, the customer, called in and complained. Aptive did not send their reminder call or email (which is...
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Customers are not alerted to service disruptions
Hello, I am an AuMobile customer for the second year in a row and use AuMobile 4G internet for home. I recently found that the internet speed is slow even when opening local (Australian) addresses. I can't understand what's going on because this problem occurs even when network traffic is low (1:30 a. m. weekday). I restart the router, make sure my computer is virus-free, check my TCP / IP settings, and so on. I checked everything I could think of. I also checked PING - it ranged from 100ms to 200ms to local servers. Invalid - I reset the router settings. The problem disappeared until the next restart of the router (it tends to happen arbitrarily 2x - 3x a day and it is a HUAWEI router issued by AuMobile). I started searching for GOOGLE information and noticed that many of the links are in German. Look at IP Location - Germany. Call AuMobile and they tell me that infrastructure improvements are taking place as a result of which it is possible that the location of the IP is being changed to Germany. It also disrupts service and slows down Internet speed. Customers were not warned about these changes and the temporary solution is one - restart the router until the IP location reappears as Australia. These improvements will last another week and the staff of AuMobile customer support center promises that around that time, this problem will be solved. PS, if I already started talking about the Internet, then even after switching to AuMobile from Bite, I had to call the AuMobile customer support center to connect me to the 4G network, because only 3G was available (the phone was set to receive 4G / 3G). Explanations of this situation - no. Only platonic says that the service is connected. There had been no such situation with Biti.
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