Service.
I don't think my situation will get to this site. But everything happens in life. 8) Greetings to the hipster;) 3. I ordered a phone in September. The order and order confirmation was successful and I had already received my order on September 5. When I opened the packet and turned on the phone, I had to find that the phone had more than 6 stuck pixels (dots that do not change color when the image changes). It can be used, but it is not pleasing to the eye. In short, a defect. On the same day, I took the phone back for an exchange or a refund, because it was important for me to get a working, NON-rejected phone by the end of next week, ie by September 12th. Consultant Raivis Ž. (colleagues will already recognize this hipster), explained the whole exchange procedure andthat it will be fulfilled by the end of next week (I am in a hurry to buy a phone, which I also announced). Since I had been promised that the phone would be exchanged for another one next week, I wasn't particularly worried. I have bought in this store several times and so far there has been no problem, so I believed what the consultant said, although the acceptance act stated that it would probably have to wait 30 working days (CRPC - "The law does not require each contract to be concluded in writing. can also be concluded orally [...] "). Needless to say, during the next week 1a.info did not show signs of life. To call 1a.info sometimes had to wait on the line for up to 40 minutes ("VERY good service"). When I finally managed to call this office, I was told that "the service has not answered yet".I am interested in returning money, to which 1a.info employees answered that it is NOT possible, because diagnostics is currently being performed (CRPC - "If the non-compliance of the product with the terms of the contract was revealed within the first 6 months from the purchase, one of the following requirements:...] cancel the purchase agreement and refund to you the amount of money paid for the product "+ had not passed 14 days). The service has not yet responded the following week (15.09-19.09) and the next (22.09-26.09). (I called and inquired about the situation at least 2 times a week.) And finally on October 1, the service replied (although I had to call and inquire myself, 1a.info didn't even think about announcing it) that it was really a defect. I was offered a new, undamaged phone on October 3rd. It was not possible sooner, because the new port of the particular phone will be only 2.in October and in their office it will appear only on October 3 (understandable situation, I agreed to wait). I was told to come by phone on October 3 after 17:00. When I came to their office, I was told that the supplier had "hanged them". I MUST get the phone next week. Needless to say, my measure of patience was full. I demanded a refund (in cash). And here again our hipster appears, who tried to impress me that diagnostics and a NEW order were made (horror, horror), so the money can be returned to me only by transferring it to the bank account within the next week. In connection with the previous argument, the hipsterite used his "knowledge" - the laws of the CRPC do not provide for the return of cash (CRPC Article 28 (1) (4) - "cancels the contract and refunds the amount paid to the consumer for the product. "this means that there is no mention of the method of refund (cash OR transfer), although I VERY insisted on a bank transfer (I had read other people's complaints, so I didn't want to wait at least another month)) As well as the fact that 1a.info "does not work" and has to do like everyone else - give a bank account number and wait for the transfer.I went to the principle.The dispute lasted ~ 30 minutes.After the request to show the specific law here and here, the hipster retreated from his 17:30 I was called by a 1a.info representative (I was still in the 1a.info office) and announced that unfortunately it will not be possible to receive the phone today (announced very "on time". SERVICE... in the highest quality... the best in United Kingdom... In the next 10 minutes, all the papers were drawn up and my money was returned to me.Not upon first request. + lying about the fact that this is not possible.Conclusions? A MONTH passed. I didn't get the phone either (to charge, but not to return a good product? I didn't learn how to correct my mistakes.) The money could only be returned after the scandal (it is good that my physique allows it and usually I do not object). Employees lie. He lies openly. Trying to grab a fool. That the attitude of employees is as if the EU owes them something (AHOI, hipster!). In general, you can shop. The product is no different from other online stores. In terms of price too. The only thing if a defect was found - do not agree with the "service diagnostics" and ask for a refund. The most effective way is to ask for cash and not wait for a bank transfer. And for cynics - order the same NEW product immediately even from them. 8)
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