Called American water resources cause I had a small leak and when they came out they said it was to far under my house for them to fix it it had to be in plain sight so I canceled my account and the neighbor fixed it in 5 minutes by replacing a small piece of my pvc...
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Informed not covered while having paid for this service for several years and using for the first time after having been unable to repair the leak/blockage. A person put me on hold three times and finally sent me back to an automated system. Have yet to receive an email response for a legitimate claim. User’s recommendation: Waist...
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I paid almost $20/month for several years and had a recent leak ($3850 to repair). I put in a service request and was quickly denied. The person was certain my leak was not covered, even though I’d been paying the full intake/outflow coverage. It was supposed to be street-to-house-to-street coverage.. Somehow, the length of pipe in my...
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I recieved a 3 day notice from the water DEP NYC for a water main line leak in front of my house. SO I contacted American Water Resourceson 4/21/21 and they sent their plumber on 04/22/21 to inspect the situation and was told they will come and fix it! I didnt hear anything from them after that....
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I was placed on hold on 4 different occasions for up to 1 hour having to listen to an automated system that repeated the same dumb message over and over and over again. At one point it offered a call back option where they would call me when my place in the call cue reached me. They...
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