In the fall of 2005 I spent $4200 for a cutting edge Alienware Laptop. Big mistake!!! Over 24 hours aggregate hours on the phone w/ tech support, a computer that has been out of service or in for repair for 1 of its 3 yrs of life, 2 new motherboards and a current problem that requires them...
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I purchased an Alienware Area-51 M5500 laptop in 08/07 for $1628. I have now been officially getting the run around from customer service. Here is my problem. About 4 months after I purchased the computer it started to randomly shut down of its own accord. The battery level made no difference. Unfortunately, I was deployed at the...
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I bought an Alienware computer. I paid $3400 for it and an extended warrantee. The computer crashed every time I tried to play a modern game on it. I started working with the support people to fix this problem. The support literally knows nothing about computers. After several times sending parts back and forth I eventually gave...
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One year, and one crap laptop later, and I have learned about Alienware first hand. I was extremely excited to get my new duel core processor Alienware, with a nearly state of the art nVidia video card. I didn't even endure any real delays while my machine was being built. My first indication that something was wrong...
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In January I was authorized by Alienware Customer Service to exchange an optical drive in my Alienware computer. An arrangement was made to have Alienware send me a new optical drive and a return authorized FedEx shipping label so that I could return the defective drive to Alienware. The agreement included a pending charge to my credit...
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