In January I was authorized by Alienware Customer Service to exchange an optical drive in my Alienware computer. An arrangement was made to have Alienware send me a new optical drive and a return authorized FedEx shipping label so that I could return the defective drive to Alienware. The agreement included a pending charge to my credit...
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I initiated my purchase of an ALX on 08/18/06 at which time I was given a 60 day projection for delivery due to the two nvidia 7950gtx cards (liquid cooled) which were to be installed. About 1 month later, it was the case, later the power supply. By this time I probably should have cancelled but decided...
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Dear Sir / Madam, A year ago I bought a computer (Alienware Dell MX17) in Orlando, Florida. I also bought a 3-year square trade warranty because they assured me it had international coverage. Some months ago I started having problems with the computer, and when I contacted SquareTrade it happened that Dell couldn`t fix these specific model...
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For starters, I just finished reading pages upon pages of fellow AW owners complaints. I truly feel embarrassed to be writing these complaints from my AW Area-51m 7700, of which I spent $2832 on. Assuming my computer will work throughout this post, I have a few things I'd like to say. 1. Like other Area-51 owners, less...
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Don't fall for Alienware products. Beside being overpriced they do not honor their service commitments. If anything goes wrong with the product (made in China btw) you will have to ship it somewhere to contracted facility. I am still waiting for my computer (almost a month) to be fixed. I cannot even reach ANYONE to tell whenre...
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