More Contact Info

Toll-Free Number:

(800) 262-1234

Customer Service:

Baggage Services

(866) 767-2247 ext 8

Travel Agents only

(800) 262-2468

TTY assistance

+64 800 471 1711

+649 366 2929

General Info:

+6 480 024 7764

Airpoints enquiries

+6 480 073 7000

Investors/ Franchasing:

+6 480 022 2218

Within New Zealand

+649 336 2607

Fax:

+64 (0)9 256 3531

Other Info

800 737 000 (New Zealand) 132 476 (Australia) 1800 262 1234 (United States) 1866 351 9528 (Canada) 800 028 4149 (United Kingdom) 1800 551 447 (Ireland)
+64 93 573 000 (New Zealand) +43 800 295 838 (Austria) +32 80 079 586 (Belgium) +420 800 143 854 (Czech Republic) +45 80 017 055 (Denmark) +358 800 113 282 (Finland) +33 800 907 712 (France) +49 800 183 0619 (Germany) +39 800 876 126 (Italy) +31 800 022 1016 (Netherlands) +47 80 011 080 (Norway) +351 800 880 452 (Portugal) +34 900 993 241 (Spain) +46 20 792 939 (Sweden) +41 800 557 778 (Switzerland) +86 212 325 3333 (China) +852 28 628 988 (Hong Kong) +91 224 300 4500 (India) +62 215 212 005 (Indonesia) +81 355 212 770 (Japan) +65 800 852 3380 (Singapore) +82 27 374 025 (South Korea) +886 800 385 588 (Taiwan) +84 286 291 2277 (Vietnam) +54 115 274 1629 (Argentina) +55 114 118 6257 (Brazil & South America) +64 800 737 000
185 Fanshawe Street
Auckland
New Zealand – 1010
Postal AddressAir New Zealand Customer Relations, Private Bag 92007, Auckland 1142, New Zealand

United Kingdom
Air New Zealand Customer Relations, 5 The Enterprise Centre, Kelvin Lane, Crawley, West Sussex RH10 9PT, United Kingdom

ChinaUnit 1208-1209, Floor 12, Citic Square, № 1168 Nanjing Road West, Shanghai, 200041, P.R.China

Japan16F, The Imperial Hotel Tower, 1-1-1 Uchisaiwaicho, Chiyoda-ku, Tokyo 100-0011

New CaledoniaAxxess Travel, 22 Rue Duquesne, Espace Mozelle, NoumeaPhone: +687 286 677 Cook IslandsInternational Airport, RarotongaPhone: +682 26 300 Fiji – NadiSuite 37, 1st Floor International Arrivals Concourse, Nadi AirportPhone: +679 672 2955 Fiji – SuvaQueensland Insurance Centre, Victoria Parade, SuvaPhone: +679 331 3100 NiuePelenis Travel Agency, Alofi, NiuePhone: +683 4317 Norfolk IslandBurnt Pine Travel Pty Ltd, Taylors Road, Norfolk IslandPhone: +672 322 195 TahitiVaima Centre, PapeetePhone: +689 540 740 TongaKingdom Travel Centre, Vuna Road, Nuku’alofaPhone: +676 23 192 VanuatuSurata Tamaso Travel, Kumul Highway, Port VilaPhone: +678 22 666 SamoaCnr Vaea & Convent Streets, ApiaPhone: +685 20 825 Solomon IslandsAir New Zealand Suva, Queensland Insurance Centre, Victoria Parade, SuvaPhone: +679 331 3100

Tahiti Centre VaimaBP 73 Papeete – 98713 TahitiPhone: +689 40 540 747 Show MoreShow Less

Company Address

Air New Zealand

Private Bag 92007

Auckland,

New Zealand

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Air New Zealand , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Air New Zealand

27 Jul, 2021

Flght cancelation

Booking ref yg4d6h canceled due to covid boarder restrictons imosed by nz goverment Requested refund which was rejected and told only credit can be issued We have no ability to do the flight meaning credithas caused financial hardship and only possible vacation time can now not rebook anywhere due to nz airlines holding our money when all... Read more ➤

Airlines & Aviation

25 Jul, 2021

Request refund and not a credit

I would like to request a refund and not a credit for booking ref: FDCZAH as this was a Quarantine free flight, but as of 23/07/21 all flights were paused for 8 weeks by NZ PM. We are moving back to NZ to live. Our household goods, vehicles and dog are in NZ waiting for us to... Read more ➤

Airlines & Aviation

12 Jul, 2021

No notification regarding flight cancellation

Flight NZ126 Melbourne to Auckland Sunday 11 July at 6.55 was cancelled & there had been NO notification either by email or text message from Air NZ regarding said cancellation. We therefore had to change flights to Qantas & was consequently put on Jetstar flight JQ217. This flight was delayed & caused us stress on teaching our... Read more ➤

Airlines & Aviation

4 Jul, 2021

Overcharging.

My name is Dan Phillips, [protected], [protected]@outlook.com. On a recent trip to Brisbane I took a suitcase and a set of golf clubs in another bag. I thought that because both bags together weighed less than 23kg I would not have any problems. On arrival at the Nelson airport I was told that I should have purchased... Read more ➤

Airlines & Aviation

16 Jun, 2021

Boarding time lack of communication

I’ve attached a photo of the flights board. My original flight left 4 mins earlier without any knowledge to me. No correspondence. I had no luggage, I checked in at home unawares. I arrived at boarding gate 10 mins before what I assumed my flight was 6:30am. My boarding pass didn’t have any alerts on it. I... Read more ➤

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