16 Jun, 2021 → by ClaimboUser767258
Boarding time lack of communication

1

I've attached a photo of the flights board. My original flight left 4 mins earlier without any knowledge to me. No correspondence. I had no luggage, I checked in at home unawares. I arrived at boarding gate 10 mins before what I assumed my flight was 6:30am. My boarding pass didn't have any alerts on it. I was at gate at 6:20am with my electronic boarding pass to get on. In these covid times I prefer to not hang around at airport. Yes I'm now aware they prefer me to be at boarding gate at 6:15am for a 6:30am flight. But if course unbeknownst to me it was leaving in 6min. When I purchased the next flight the attendant explained when the boarding time is. I don't fly very often. I figured 10-15 min with no luggage would be OK. She said 15min. I don't know if she knew it had left earlier. I didn't know at that stage. When I went back to ask how it all works when they decide to leave early the other lady said 20 mins prior. I'm annoyed at the mixed messages. It's very convenient to check in at home and the electronic pass is great. I don't understand why you don't have the BOARDING time made prominent not just the DEPARTURE time. AND if there is a likelihood it will leave earlier then should not the adjusted BOARDING time be communicated? Yes of course I was cutting it fine but I thought I was being efficient. Life is juggling many balls. Could ya help us out a little by thinking of your customers please.
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