This incident has occurred several times! With two separate clients. Long wait time for return trips (hours) then to be told there is no car available to take them back to their start point. My mother waited hours for a car, which never arrived! My grand mother the same situation she is 80+ years old! This has...
Read more ➤
I’ve been calling access-a-ride for several hours throughout the last few day and I haven’t been able to get a rep on the phone at all. I have several doctor’s appointments coming up during the next week and I desperately need to make a trip reservation with AAR. I’m disabled, I have limited mobility, and my physical...
Read more ➤
I have regular pickups on three days a week for dialysis. I use to get picked up on time. Now the drivers either don’t show up or show up late for these appointments. Now I have to make alternative plans in case the driver does not show up. This has been going on for at least the...
Read more ➤
On 07/15/21 I was waiting for my ride and no one ever showed up I called the company they told me the car was outside, when I got down stairs no car was there I then called back they said the driver left cause he didn’t see anyone. I called again they told me to take a...
Read more ➤
I realize that the restrictions have been lifted and during my trip to Manhasset I had 4 different people that I’ve never had contact with sitting in one row of seats! We are on top of each other! The pandemic isn’t over yet! How do you lift the restrictions that much? I was picked up in valley...
Read more ➤
