i cancelled any kind of membership/trial membership for the app because my grand daughter just wasnt interested, as she has a small learning disability and app didnt hold her attention like I hoped it would!! I called back in September to stop all funding from mastercard and its december and they DID IT AGAIN FOR THIS MONTH!!!...
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I purchased ABCMouse.com subscription one year ago when my granddaughter was going into kindergarten. I must have also purchased their Assessment Center subscription, as well, in order to test her abilities before she took the placement test. However, I do not recall these being 2 separate licenses and transactions. These are subscription services which require a login...
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After discovering that they automatically charged me for another year, I emailed them requesting cancellation and a refund. They wouldn’t refund me any of the money. The automatic annual renewal is not clearly made aware to the customer and there is not an the option to remove the auto renewal upon time of purchase. The only way...
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Somehow my grandson signed out and I can’t sign him back in. I’ve called numerous times but only got a recording that the office was closed due to a holiday. What holiday on February 22, 2017? Now I’m on hold and have been for 47 minutes.. Today is 2/24/17. I called a number I found in one...
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Absolutely disgusting customer service or lack of. I set up an account today for a 30 day free trial and was instantly charged with a $59.95 fee on my bank card. I called ABC mouse and they told me they don’t offer a free trial to which I said well that’s not what your website says. They...
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