7 Aug, 2019 → by ClaimboUser553951
abcmouse.com and assessment center auto-renewal without notification

1

I purchased ABCMouse.com subscription one year ago when my granddaughter was going into kindergarten. I must have also purchased their Assessment Center subscription, as well, in order to test her abilities before she took the placement test. However, I do not recall these being 2 separate licenses and transactions. These are subscription services which require a login when used. ABCMouse.com can see that neither subscription has been used in over 6 months. Instead of sending a courtesy notification indicating that they billing cycle was close to renewal (and confirming that I did want to renew although there has been zero recent activity), they hit my PayPal account which somehow had been set up as automatic approval for ABCMouse.com transactions!! I was charged $59.95 and $39.95 on the same day-- August 4, 2019. I contacted ABCMouse.com Customer Service on August 5th (as the 4th was a Sunday) and asked for a refund/ for them to reverse the charges. My Support Ticket is 3443800. It took 2+ days for them to respond via email with this: "After you signed up for a monthly subscription plan you received a separate offer to upgrade to an annual plan, which provides a significant discount over your original monthly plan. You accepted that offer, and as explained on the upgrade page the annual subscription is charged immediately and 12 additional months are added to your then-current month." To the question on 2 charges to my account, I received this: "It also appears that you accepted a second upgrade offer for a subscription to the Assessment Center at the rate of $39.95 annually. As stated on the upgrade offer page, the $39.95 upgrade fee is also charged immediately. Both offers provide a substantial savings over the standard pricing. As stated in Section 1.C. of our Terms and Conditions ("Account Fees"), we do not provide refunds. However, you will have full access to both the Early Learning Academy and Assessment Center for your subscription period. Please check out the features of these subscriptions, and note that we regularly add additional content to Early Learning Academy, so the number and types of activities keep growing!" This is a terrible business practice-- to auto-bill without any type of notification, especially when they can verify there product is not even being used. How shady is that?? Regardless if this was the best learning product in the world and could increase children's knowledge multiple grade levels above their age, I would absolutely never recommend ABCMouse.com to any other person due to this. They may be proud of their product but they should be ashamed of their business practices and policies. What a terrible way to make money...off of unsuspecting families that originally invested in their services with excitement and support. A reasonable resolution would be a refund of $99.90, which would be an honorable business practice.
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