Complaints & Reviews — Aaron's

terrible attitude towards customers and poor service

Unfortunately, I also finally had to face the incompetent operation of Australian Post and the terrible attitude towards customers. Respectively, about a month ago I ordered a shipment from abroad, which I have been waiting for even a month. Unfortunately, no message from the post was thrown into the mailbox all this time until I received a text message on my mobile phone yesterday, 16. 7. 18 at 11:01 am, with the text that the post has arrived at the post office. Unfortunately, I could not go and take him out immediately, because I returned to Australia late in the evening. Today - on 17. 7. 18, in the morning around 9am - 10am I received a call from a post office employee who warned me that my shipment will be sent back today, because I see that I have not come after him all this time. So then... My item has been in the post office for a month, but no message was sent to me. Great! I talked to the postal worker that I would pick up the shipment in the evening. After work, I immediately picked up the parcel and at 19:00 I arrived at the post office on Vabibas boulevard 32. There were 3 more customers in the post office, 2 of whom were served. I approached the post office worker and kindly asked if she could help me. I received a distorted answer to my question "I don't know anything, the mail doesn't work". I tried again, arguing that I had an emergency. The postal worker repeated the same phrase with ridicule. Then I started telling you that I had a shipment that I was going to send back, and that I had not received any delivery information from the mail, and that today was the last day to receive it. The postman, in high tones, simply said that this was not her problem, shooting me again and not even trying to listen. When I heard this, I asked if I could talk to any of the management. At my request, she specifically said that no one was going to talk to me now, because everyone was already at home. After a while, another postal worker approached, asking what was going on. I started repeating to her about her citation, about the fact that I was talking in the evening to pick up the shipment and also that her colleague did not even try to help me and rudely "without a little or sends me to all four sides". When the first employee heard this, he started shouting at me in a hysterical, screaming voice, as if I was now slandering him and telling my colleague "not even serving him, we are already closed to keep the swell away". I probably don't understand anything,it is probably now normal to shout at a customer who, not even through his own fault, has found himself in a situation where he cannot receive his shipment, which has been waiting for a month. The post office is to blame for the fact that couriers are not able and do not know how to throw notifications about the receipt of items, and the customer has to suffer from postal employees who, due to their incompetence and rudeness, cannot help the customer through their own fault! Also, by the time I was in the post office - the post office door was open because I went straight in at 19:00 and I would add that 2 people were being served at that time. And most importantly, I just needed to receive my shipment, which is very important to me! I urge the management of the Australian Post, in the future, to choose adequate, calm and kind employees, because today I received a simply disgusting,lowly and harsh treatment of yourself from your postal worker because of your own incompetence. And it is because of your incompetence that my shipment will most likely be sent back. The most horrible attitude and language I have ever received from a customer service representative.