On December 11, 2017 Purchased a $3599.00 75 inch television with damage. Contacted customer support on the date of delivery December 28, 2017 and was advised that the escalations department would contact me within 7-10 business days. Those days are lone gone without any contact from Aafes escalation department. I contacted them around JAN 10 was informed...
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On Dec 24, 2017, I ordered a Samsung 65″ TV. This particular item is not available in the store. I was provided an estimated delivery date of Jan 4. I checked the tracking number as the delivery date drew closer and noticed the status changed to indicate the item was…
Ordered a Samsung TV for black Friday, when i opened it the item was damaged, called in right away to file a claim and gave them all the information they needed. In return, I asked for a confirmation to this claim or an email to make sure i have proof of a claim. The…
Hello. On Sept. 20, 2017 I purchased a Samsung Galaxy Tab A tablet and purchased an Exchange Protection Plan at the same time. As it turned out, the tablet was faulty and I had to file a claim, send the tablet to the appropriate location for evaluation/settlement. On…
