On December 11, 2017 Purchased a $3599.00 75 inch television with damage. Contacted customer support on the date of delivery December 28, 2017 and was advised that the escalations department would contact me within 7-10 business days. Those days are lone gone without any contact from Aafes escalation department. I contacted them around JAN 10 was informed that the order could be seem in escalation but no information could be provided other than to call back on January 15 or 16. Upon calling back, I was then "wowed" with the response that it would take another 10 to fifteen days before the issue would be addressed. TODAY IS JANUARY 18, 2017 AND THIS ISSUE HAS YET TO BE ADDRESSED I have an issue because Military Star has forwarded the bill for this $3599.00 product and is asking for payment on the 10FEB2018. I NEED THIS PRODUCT PICKED UP SO THAT A REFUND CAN BE ISSUED.