Insane customer service + unprofessional delivery
I bought a bed + mattress in the online store, we arranged delivery (in writing) on 29.11. Yesterday a child called me (28.11) and said that the courier had arrived from the dpd, dropped the bed and mattress outside on the street in the snow and left. Okay, ok, my grandparents came and brought their bed inside the house. I paid the master 100USD for assembly. Today the master comes, starts to put it together and it turns out that the details are missing. I call 110.shop and ask: 1. Why did I bring the day earlier without coordination 2. Why did I give it to the child 3. Why do I not have any documents 4. When will I bring the missing details 5. What should I do with the waiting master 6. Who will compensate the money for delivery. To which I have received a formal reply that the complaint has been registered, an investigation will be carried out. When I asked what date I would get an answer, where the child would sleep and how to reimburse the 100 dollars I spent, I dropped the handset. I called again, again I got to tell everything to another operator. I explained that if I wanted to, I would solve the situation today, because I work in customer service myself and we would solve the situation with the customer immediately. The answer was to wait for a formal answer. Okay, I sent the master home, but basically I haven't signed anything and I haven't received the product. Unrealistic situation. I will write ptac, but I can't trust him. I am also waiting for an answer. Needless to say, 100% prepayment has already been paid. Order 5223995 110.shop, I am waiting for an answer to the complaint, solution of the situation and monetary compensation.
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