In Oct 2019 I purchased a 2015 Cadillac Escalade from Premier Chevrolet in Buena Park California. I was in the process of purchasing the vehicle and did all the paperwork and at the end after approval and purchasing of the vehicle I was told that it was a buyback but there was nothing wrong with it and that day forward I had so many problems with the car I didn't even have the car for the first 5 to 6 months I purchased it and they were refusing to fix anything after lying to me about it not having any problems. After receiving the car back it broke down numerous times and I had the same problems where I would go to pick the car up and it wouldn't be fixed and I wouldn't have a vehicle for months. I ended up writing a corporate complaint in 2022 GM and my district specialists spent months trying to figure out what they could do to accommodate the problems that I had and the solution finally came and it was either to buy back my vehicle at a certain cost which would require me to purchase a newer model which I couldn't afford or they would offer me a extended 3 year extended warranty in which I accepted. Fast forward to March of this year 2021 when my engine misfired and my car broke down and I took it to the closest dealership which is a Chevy Deville in Huntington Beach because I am not going to take it to the Chevy dealership I bought it from because they are absolutely the worst company I've ever worked with besides GM so after dropping it off I received a call from Phillip the service manager and he said that when he runs my car in the system it shows that I have used in the warranty but after contacting Cadillac warranty company that shows on my warranty they said that my warranty has been canceled of that day because they do not warranty buyback title branded vehicles. After contacting the dealership I purchased it from I was told by them and the warranty company that I need to contact GM since they are the ones that offered me this warranty. Unfortunately I got assigned to a new district specialist named Eric which is the worst specialist probably that works at that company and I am very confused of why he even has a job because as of today June 2, 2021 my Cadillac Escalade is still sitting in the dealership untouched and I have not been able to get a hold of my representative for weeks nor has he called me but he did call and say that GM has offered to fix my car as a one time courtesy which is unacceptable because I had the extended warranty however I excepted that but I did ask him to go back and speak with GM and whoever makes these decisions about what I was offered previously on my case with the buyback because I am not going to keep this vehicle because it's broken down so many times and it was very expensive and I was lied to by the dealership. However a month ago when he said he would call that dealership my vehicle was at and have it fixed that never happened and two weeks later he finally called me again and I told him that he never called and got my car fixed and he said he was sorry and he would call again right after he got off the phone and he never did because I just spoke with the dealership as they are charging me now a storage fee because it's been there so long untouched. Philip the manager of this dealership said he has contacted Eric as well over 10 times and has not received one call back and every time I call Eric it goes straight to voicemail and I leave a very detailed upsetting message because I have now lost my job I don't have a vehicle to take my son to school and my life is a complete disaster because of the problems that you guys have created by not honoring your warranty as well as having dealerships that are corrupt and saying whatever to get a sale. My life has been severely affected and with my warranty I was supposed to get a riding car and that has never happened as well. I have contacted so many phone numbers today that are related to GM and not one of them can give me a number for someone that I could speak with regarding this that will actually help me. I've been told by the corporate office that I have to talk to my representative and he hast to deal with my case and that's my only situation that I can do but my representative doesn't return any phone calls or call me and he doesn't follow through with anything he is going to say. I have Contacted several lawyers and I will be suing GM no matter what but they want me to get everything in writing and make sure that I write this complaint once again and find out if you will offer me a good deal on a buy back and give me all my money back or what your solution will be if you ever decide to contact me back. I have attached some paperwork for your review and I would appreciate if someone got back to me any timely matter as I've been waiting for months and if I wait any longer I'll probably be homeless and have nowhere to live because I can't work without a car.