22 May, 2021 → by ClaimboUser340167
Furniture Row Springfield, Mo.
2
After looking at all the furniture stores in Springfield we found a loveseat at furniture row that we liked, we ordered it and paid for it in full and we were told it would take 2 months to get it, when we got out to our car we saw a big flashing sign that said free delivery, we looked at our invoice and saw that we were charged $150.00 for delivery, we called the store and were told that the charge was for them to take it out of the box and plug it in (we were told none of this when we ordered it) we said that we would take it out of the box and plug it in ourselves, they said that they would refund our setup charge when our love seat came in and that it would be here the middle of May. We heard no more from them and called on May 22 to see where our loveseat was and we were told that it now was going to be the end of June, we now knew that we were dealing with people that could be trusted so we told them to cancel our order and they said it would take 10 days to get our money back. We paid in full on the day we ordered, they have been using our money for 2 months and now they intend to use our money for 10 more days. DO NOT TRUST THESE PEOPLE!