Without our knowledge Du is deducting our amount for 3rd party VAS which we never activated. I am using a basic model mobile phone to make/receive calls.(No Internet service available on my handset). Whenever I do recharge for AED50 immediately without making any calls it will vanish. Recently only I've noticed and tried to reach customer care and sent an email but unable to reach and worst customer service. Most of the customers never notice this amount deduction. They are doing robbery from their customers. Planning to port my SIM to etisalat.