Issue Background: On 7 July 2021, I received a call from Vodacom for the upgrading of two existing data packages. I conveyed that i do not want to upgrade the contracts and want to cancel them as it is data contracts I took out years ago for my two daughters and it is not required anymore (this can all be verified when listening to the recording of the telephonic conversation, which was 1 hour and 2 minutes long - my number dailed was [protected]). Furthermore, I stated that I will consider a airtime contract only after the two data contracts have been cancelled. The Vodacom service provider then cancelled the mentioned two contracts and proceeded with the conclusion of an airtime and data contract linked to an A72 Samsung instrument. This was in my opinion never finalised as I did not speak to the sales person's supervisor which was the next step in concluding the sales agreement. I surprisingly received a notice that the instrument will be delivered and took delivery on Wednesday 11 August 2021. When i opened the package i noticed that it is only the Samsung A72 instrument and nothing else. There was no simcard and my current simcard (which is pay-as-you-go is not a nano card) and the current number of [protected] which i have been using since 2001, I wanted to remain as my main contact number (for obvious reasons). However, I could only get to a Vodacom Store on Saturday 21 August 2021, where I was informed that the one data package was closed and cancelled (thank you), but the other data package was converted / upgraded to the contract under discussion with the number [protected]. Action Required: As this package is not what I wanted, it is required that the contract be reversed and cancelled immediately and the instrument (Samsung A72) be collected. Your urgent attention and action is awaited. Yours faithfully David Delaney [protected]@yahoo.com [protected]