Discovered my Car Care card was damaged and outdated when trying to buy tires. Had not received new card, but don't know if that was fault of post office or Synchrony. Called customer service from dealership (which did accept card and associate was right there), was told they couldn't do anything because that dealership did not accept the card. Paid for the tires by another method. Later, today (August 5, 2021) logged in to see if there was an automated method to replace card. Found only call number to report lost or stolen card, so logged into Chat. Gave information to the automated 'person' who then transferred me to live chat representative. I was in the process of answering questions about name, number, etc., when a survey popped up and when I had cleared that (without filling it out) and returned to what I was trying to do, the representative had closed the chat.