December 2020 - Placed a call to Sears Protection Agreement for repair of my Samsung refrigerator as it was not cooling properly and my food was spoiling. Jan 14 2021 - Repair technician came to my house for service call. He said Samsung refrigerators don't generally need the dust blown out from the back but he will do this to see if it fixes the problem. He said if it doesn't fix it to call in and make another appointment. It did not fix the problem. By this time the freezer had now quit working. I made another appointment. February 17, 2021 was next available service appointment. I was not happy with this long wait time as I had no refrigerator or freezer now. February 17 came and the repair technician did not show up nor did he call I called and complained. They apologized and said they would offer me a $115 courtesy check for my inconvenience. I could go out and buy me a small beverage refrigerator to hold me over till mine was repaired. February 27 2021 was the next available service appointment. The technician came out and checked out the freezer. He made a diagnosis and called in for parts. Before he left I asked if the parts he ordered would fix the refrigerator also and he said, "I hope so." March 1 2021. I called and complained about the time it was taking to fix my refrigerator. She apologized for my long wait and inquired why I hadn't rented a refrigerator until mine was fixed; rental of a refrigerator is part of my Protection Agreement Plan. I said I have been without a refrigerator since January and you are just now telling me that I could rent a refrigerator; the gentleman in February told me to go by a beverage size refrigerator. I rented a refrigerator on March 1 2021 March 8 2021. The service technician came out and fixed the freezer. I asked him before he left, is my refrigerator fixed too? His reply again was. " I hope so, " Well it was not fixed so I had to make another appointment. March 19 2021 The technician came out and fixed the refrigerator.. finally. He instructed me to keep the rental refrigerator for a few days just to make sure my refrigerator was working properly and it was. March 21 2021 I contacted Renta Center and requested they come and pick up the rental. I immediately submitted the forms for reimbursement with the required documentation. April 10 2021 I contacted Protection Agreement department and inquired about my refund. The person pulled up my file and said there was a problem. She said she fixed the problem and I should have my refund in 7-14 days. April 30 2021. I called the Protection Agreement department again about my refund this time I was told my claim was denied because they gave me a $115.00 check in February and that is all I am eligible to receive; they can't give me two checks. I expressed my dissatisfaction stating the was a courtesy check for all the headaches the Sears service department has caused me. The person I spoke to on March 1st told me I would receive reimbursement for the rental of my refrigerator. She was looking at my file so she surely could see I received the $115 in February. If she made a mistake, don't penalize me for it. She told me I would receive reimbursement and I expect reimbursement. He put me on hold several times and when he returned to the phone for the last time, he informed me that his supervisor is not authorized to make a decision about this reimbursement. The supervisor will take it to her manager and get an answer for me. He said I will personally call you back no later than May 7 2021 with an answer May 12 2021. No call as promised. So I called again. I was told they would forward my complaint to the proper person and I need to call back on May 14 2021 and they will have an answer for me. May 18 2021, I called again and this time I was told my request for reimbursement was denied. I let her know how frustrated I am with all I have had to go through to get the reimbursement I was promised. She requested to put me on hold so she could investigate the matter. When she returned to the phone she said, "I have received authorization to reimburse you the price of $150.47 which was the total cost of the rental of your refrigerator. She assigned me a new case number: 7150956 and stated I should receive my check within 10 days. July 2 2021. I waited patiently for my check but it hasn't arrived so I called yet again and was informed my request for reimbursement has been denied. He stated he was going to reopen my case and he re-assigned me the original case number of 7071185 and told me to call back in 10 days. I am through calling back. I want this handled and handled promptly. It is now July 13, 2021. I have been waiting for reimbursement since March 2021.