We purchased a recliner from Raymour Flanagan last summer and picked it up in December. After a 3 month hiatus in Florida Jan-March, we returned home and actually started using the recliner on a regular basis. I noticed that there is insufficient padding in the armrests and my elbows are uncomfortable and feel like they are in a sunken hole rubbing against the wood framing. I completed an online customer service form and haven't heard back from anyone. We are regular customers of R&F and have had no problems with their products before