There is no single date related to the numerous issues I have experienced with Optimum LI going back to before June. I'm simply fed up. For the last two days I've been assured that a supervisor would call me back by a specific time and each time that has not happened. Yesterday the customer service rep "guaranteed" that a supervisor would call me by 8:30 pm at the latest. After I went to bed, it seems that someone from "Suddenlink" (who is that?) called at almost 11 pm, but left no message. I was already asleep. Today I called in the morning, asked for a supervisor, and was again told no supervisor was available and I'd have to wait for a return call. I was told I would get a call by 5 pm. It is now 6 pm. After months of getting the runaround from customer service, it is clear calling back will be useless. This latest episode is due to my wanting to register a complaint about the myriad number of times a customer service rep has lied or a technician has made a nonsensical mistake. An example of the ridiculous things the customer service reps say: months ago when the cable tv went out and I called to arrange for repair, the tech on the phone had me go through steps to try to reboot the cable box. At one point he instructed me to disconnect the cable connection to the modem/router. Fine. Then he instructed me to BLOW INTO THE CABLE END. That's when I realized he was enjoying making me do ridiculous things for his personal amusement. Outrageous. As to the lie about work done: After a five day outage in July a technician arrived to determine the nature of that outage in July. He checked the cable coming from the pole and explained at length that the entire cable had to be replaced going to the street, and that we would have to wait for a crew to come because the job was too big for him to resolve. At some point after that a different tech showed up and said he didn't know why the previous tech said that, and he he dealt with a connector located on the house. Our service was restored. Then the remnants of Hurricane Ida blew through and we had another outage this month, so I called for repair service. After four days a crew resolved the WiFi loss. However, our speed was under half of what it should have been. After four days another tech arrived to look for the problem, and the first thing he discovered was that the previous tech from July - a contractor, not an Optimum tech, had reported to Optimum that he had restrung the cable from the pole to the house, despite his telling us that he couldn't do that and it would take a crew. Nothing had been replaced. That contractor lied. He was paid for something he never did. The Optimum tech who came last Sunday after I reported the slowdown discovered that no cable was replaced previously, replaced the cable from the pole to the house, replaced three outside connectors, and when the speed was not restored, concluded that our modem/router was an old model and should be replaced. Several days later an Optimum tech arrived to replace the old modem/router. He also installed an extender, because he said the one I had would not work with the new modem. He took the other extender I had back with him. After he left, over the next several hours, we kept losing our connection every 15 to 20 minutes and kept having to go to our Wifi settings to reconnect, so I again called Optimum. I spoke with a technician who for the first half-hour or so was stymied, until I suggested that perhaps the new extender was creating the issue. He disagreed, but after more discussion he put me on hold and spoke with someone else, then returned and said he thought the extender was the problem. Sigh. He had me give him the numbers from the back of the extender, put me on hold again, and returned to tell me that was the wrong extender for the new modem/router. He assured me that he would send me the correct extender in the mail. It arrived yesterday, but the box contained TWO extenders, both identical to the one I ALREADY had that he said was not the right model. So I called back yesterday, and the person I spoke with said a supervisor would call me within an hour. He said he "cared" about my situation and would call back afterwards to make sure the issue was resolved. No one called for the next two hours, including him. So I called again this morning. The customer service rep said he could not put me through to a supervisor to register my complaints about this nonsense until I explained the whole thing to him. which I did. He tried to make excuses for the representative from yesterday. He argued with me. I got really fed up and kept asking for a supervisor. He then said none were available. He informed me that one would call me by 5 pm. It is after 6:30 now. That this company makes it so completely impossible to speak with someone to file a complaint is unacceptable. That the reps gleefully have customers jump through ridiculous hoops to amuse themselves is unacceptable. That techs who come to the house and outright lie to the client, then submit a false work report to Optimum is unacceptable. I have no idea how to proceed. Clearly I must return these stupid extenders to Optimum, but that is secondary to having someone in a supervisory capacity listen to the numerous ridiculous interactions I've had with Optimum staff. I lived on Long Island for 30 years before I moved away 15 years ago. I was an Optimum customer then. Nothing remotely like this occurred when I interacted with Optimum back then. I can only speculate that the new Altice owners are responsible for the egregious and incompetent service I (and many others) have experienced. I don't have any other possible explanation for it all.