My 3 year old LG refrigerator and freezer failed and I lost all my food. Turns out LG was aware of the flaw in product and sold it anyway. They were sued nationally and as part of the settlement they had begun fixing all failed products at no charge. I called to ask about compensation for the lost food since they had fraudulently sold a flawed product. They assured me that was no problem. I filled out an automated questionnaire by text and the system asked me to give it 7-10 days to resolve. On the 11th day, I received a text that stated the complaint had been closed because no response had been received by me. This was utterly false because no further communication had been sent to me other than the initial questionnaire. I called LG immediately to inquire about the "closed" claim and was assisted to reopen the claim, which I did. This was also done by text questionnaire. Again I received no response for 10 days at which point I called again. I explained the circumstances and was promptly transferred to a complaint number. I was on hold at that number for 1 hour and 20 minutes during which time NO ONE picked up the line. I tried to redial the number and the office had been closed for 20 minutes. The next day, called customer service and was put on hold again to the same complaint department. This time I only waited 30 minutes before hanging up and calling customer service. I used a back door access by pretending to order parts which got me to a live person. Now I am expected to wait 2-3 WEEKS to find out about confirmation of my claim. (It has already been 2 months) I think this company is playing games by trying to wait people out until they just give up on expecting fair and ethical resolution of complaints.