A group of us booked a hotel in Bath, pre COVID restrictions. The first and second bookings were cancelled due to COVID and a voucher was issued. Since the bookings lifted in 2021, I have been trying to contact LastMinute.com to change/cancel and get a refund on the voucher. Circumstances have changed and the group are no longer able to travel together. Initially, we wanted to split the booking, so we could all go at different times, but having tried to contact LastMinute to arrange this, without success, I contacted the hotel directly. They have advised me I cannot change the booking through them and only LastMinute can change it. I have tried to log onto my account with LastMinute, to manage the booking, but cannot remember the password. Having requested the password be reset, I cannot get emails from the system to change it, even though LastMinute continually send me promo items to the same email address. I have tried phoning, to be just cut off and have emailed on 26/2/2020, 9/7/2020, 27/5/2021, 21/7/2021 and 22/7/2021, without any response. I finally sent a letter to the address I found on their website, requesting a refund by Sunday 8.8.2021, but have heard nothing. I have no other option now, but to come to you in an effort to have the £353.33. refunded to my account, so I can pay everyone back.