Justin Murgatroyd, Booking reference: [protected] Bayhouse Scarborough - dates 22nd & 23rd August 2021. When we arrived we were shown a notice that said the main guests at the Bayhouse were council referrals! - we would not have booked if we had been aware of this. The notice also stated that there would be no servicing of the rooms for the duration of your stay. There was a excrement stain on the bathroom floor trying to be passed off as hair dye, in my opinion under no circumstances should this room have been let until the disgusting stain had been removed. We were offered a £10 reduction if we paid but we had already paid. The hotels.com website said that breakfast was available at the venue - this was not the case. We had paid prior to the event and were badgered to pay again, even though we told the greeter that we had already paid.