19 Jul, 2021 → by ClaimboUser373273
Groupon as a whole, and it’s customer service

1

Groupon refuses to let me into my account and is asking me to provide information from October 2020 to access my account. I've explained over and over again that I cannot access this information since 1. I cannot get into my account, 2. I have 5 different cards, and 3. Most of my cards were recently updated with a new expiration date. They refuse to let me into my account though I cannot possibly provide this information. I've requested to delete my data completely from their system so I can be done with their company for good. Instead, I am receiving emails from the agent I chatted with links to make purchases, when she already knows I cannot purchase anything because the whole company, including the escalation team, refuse to let me into my account since I don't have information on file from October 2020. I sent them the digital receipt I received from October 2020, but it does not have the credit card details that they want. This is the worst customer service in the world.
Helpfull? 0 likes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Groupon.com you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.
Copyright © 2024 CLAIMBO.COM. All rights reserved.