dear fly Dubai, i would like to inform you that, i have purchased flight ticket from fly Dubai .com . my travel date is 28 august from Chennai to Dubai and Dubai to Kuwait. Hence i was depressed due to this pandemic situation i was desperately waiting Kuwait to open . when i got the news that Kuwait is allowing people to enter so i purchased a ticket from fly Dubai very quickly by paying 72, 807.61 flight FZ 448/FZ 059 with the passenger name Abdul Sattar Abdul Majeed. later i came to know that the fly Dubai is not allowing the passenger who is working in Kuwait with valid visa in private company . so with no choice i had to go for cancellation of my ticket but when i came to know that there is a penalty and also fly Dubai is not refunding the money but giving a voucher that can be used within six months by the same person who purchased the ticket. in my opinion its not appropriate to give voucher because anyway iam not going to use it because due to financial issues i cant travel back again from Kuwait so its useless for me. i humbly request fly Dubai to refund my money back without penalty so that i can travel back to Kuwait with the money you refund because i have no other money & means to travel back. i am a poor straightforward person please take it as an appeal if not done i am totally lost. this is business for you people but for me its life. if something happens to me due to this i will blame fly Dubai. please consider my request and do the needful.