Hi my name is delia and I work for the woodruff institute in estero and naples area. I have been working in billing for almost 20yrs and the last two years have been the worst when it comes to getting claims paid by florida blue. We used to be able to appeal a claim and thing would get paid but in the past two years it has been very difficult because the language barrier between us and the person on the other end or the telephone. It is very difficult to understand the person who is on the other end of the phone because the english spoken is broken english. Besides not able to understand the person, claims are being rejected even with proof of timely filing. This getting out of hand and something needs to be done about this.