I am on insulin and I just picked up my prescriptions the other day. I had 10 prescriptions. They do not tell you what prescriptions they are and just proceed to ring them up. She put them in a bag and I brought them home. Dumped out the bag and put meds in there place. I looked at my insulin (Tresiba) today and said oh they didn't refill this one. I called the pharmacy and told them online it said it was filled. I told them that they didn't give it to me. The clerk put the pharmacist on the phone and she was very nasty and said we filled it you paid for it . I said to her but I never received it in the bag. I said what should I do now. She told me you paid for the prescription now you have to pay out of pocket the full price. ($400.00). And then hung up the phone on me. I of course now understand why they only have very few employees in the pharmacy. They make mistakes after mistakes. Now I have to go a month without insulin because I can't afford to pay for the medicine of $400.00. At this point I am thinking it is time to move all of my prescriptions to another pharmacy. Whatever happened to the customer is always right. Apparently it does not apply to your company.