I left AirPod pros in a black red, blue case Flight number-bw4 April 2nd from jfk to kin I realized I left my AirPods on the plain ones I cleared on immigration officer before I picked up my suit keys I spoke to someone at the Desk that stated that she will call someone she said they check the plane Seat number is 20 D she also gave us our website address to visit to make and complain wish you have to pay $37 to submit I am not understanding why am being charge to submit a claim of me leaving AirPods are any items on the flight if I'm still inside the airport customer service should have done better because the flight that just came in and we are still inside getting our luggage's, poor customer service no one but the baggage guy care board r couldn't do nothing much to assist us